Searching for Answers in Search

There has been an influx of announcements in the search world lately – Wolfram Alpha, Bing, and Siri among the most high profile – so our upcoming panel at SemTech 2009 really couldn’t come at a better time. Set for next Wednesday, June 17 at 8:30am at the San Jose Fairmont, our Executive Roundtable on Semantic Search will pick some of the biggest brains in the business to share their insights on where search is now, where it should be going and what role semantic technology should play in this complex sector.

With both Microsoft and Google represented, we’re sure to discuss Bing and its new place in the search game. Yahoo and Ask.com will share their experiences as legacy sites that must constantly innovate to stay viable. And up-and-comers True Knowledge and Hakia can give perspective on what it’s like to battle the behemoths in a space that is always hungry for more. In short, we’ve got every aspect of the search game covered so you won’t want to miss it.

If you’re not already registered for SemTech, do so now. Friends of Guidewire Group get a $300 discount on a full-conference pass. If you’re only interested in semantic search, the conference is offering a special Semantic Search Day pass for $195. This gets you access to our panel, a one-on-one Wolfram Alpha interview by Nova Spivack, and access to the exhibit hall.

Hope to see you all in San Jose next week!

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Finding Support from Women Entrepreneurs

Sometimes, I don’t exactly know what I think until I read what I’ve said or written in someone else’s media.  Such is the case with this interview with TheNextWomen, the London-based media startup that bills itself as the “business magazine for female Internet heroes.”

The site describes itself as. . .

the first Women’s Internet Business Magazine, with a focus on startups and growing businesses, led, founded or invested in by women. We bring news on business, events, funding and tech from a female angle and interview and profile Female Business Heroes, make them notable and quotable.

We are the female Business Week, the female Techcrunch and the business Red.

We [are] compiling a database on female founders, CxO’s and VC’s of internet companies.

Among the site’s heroes (thank, you, God, that they haven’t reclaimed that horrific feminist label “sheroes”) are women as diverse as Esther Dyson, Catherine Fake, Arianna Huffington, and Queen Elizabeth.

But enough about them. . . this was an interview with me.  Site founder Simone Brummelhuis’s questions were wide ranging, but the one that jumped out, asked what European women entrepreneurs can learn from their U.S. counterparts.

My simple-to-say-but-apparently-complex-to-do answer:

There are still far too few women who take the path of technology entrepreneur. No doubt there are many subtle and obvious reasons for that path.

I think at base, though, the best thing women entrepreneurs can do for each other is to challenge them to perform at exceptionally high standards, to create businesses with meaning and impact.

If women drive women to be the best entrepreneurs they can be, supporting their unique talents and limitations, then I do think we’ll see more women choose the path of startup CEO.

The fact is that women entrepreneurs do support other women entrepreneurs.  And we need to because frankly we often don’t get the kind of support we need from women who are outside the startup world and don’t understand the life choices that entrepreneurship requires.

Building a business is hard work (for women and men) and there is really no “balancing” of work and personal life in the earliest days of a company.  We need strong support systems: of other entrepreneurs, of family members, of our friends, and of communities both inside and outside the startup world.

Which reminds me: Thank you, Nancy, Mom, and all those friends I don’t see often enough.  You all, as much as my colleagues inside the company, allow me to do what I do.

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In the Mirror Dimly; Outside the Valley, We’re Not Nearly as Shiny

I’m catching up on my bookmarks this afternoon and finally got to reading the Schott’s Vocab column in last Monday’s New York Times. Author Ben Schott describes his blog as “a repository of unconsidered lexicographical trifles — some serious, others frivolous, some neologized, others newly newsworthy.”

Last weekend, he asked readers to consider new collective nouns for the “modern phenomena.”  Collective nouns, for those needing a grammar refresher, are those weird and wondrous descriptors for groups of creatures: a murder of crows, a gaggle of geese, a pride of lions.   In his column, Schott tells us that many of these collective nouns were first described in the Book of St. Albans, published in 1486.

Schott’s readers rose to the challenge, and while many of their newly coined collective nouns are humorous, they didn’t paint technophiles in the most flattering light.  Perhaps they are a reminder to those of us who live and breath new technology “phenomenon”  not to take ourselves too seriously.

Herewith, some of the unflattery of Schott’s wordy, if not nerdy, readers:

  • A twitter of twits
  • A bore of bloggers
  • A babble of pundits
  • A cruft of programmers
  • A calumny of bloggers
  • A Googol of Googlers
  • A Tube of You’s
  • A book of faces

Sure, it’s just wordplay.  And maybe also, on this long Memorial Day weekend,  a reminder to lift our heads up from our computers once in a while and enjoy a wider world.  (Says she who writes this blog on a Sunday evening with her back to an ocean sunset.)  Logging off now.

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Up the Stream Without a Paddle

There are many big brains in the tech industry but one of the sharpest is Nova Spivack’s. He is one of those people who has so many concepts banging around in his head that you can literally see the neurons ablaze as he talks. I’ll admit that I sometimes fear conversations with him, lest my ignorance quickly be revealed. So I was happy to read about his latest concept, The Stream, as it dovetails perfectly into something I’ve been noodling on lately.

The theory behind The Stream is that the next phase of the Internet lies in “the collective movement that is taking place across” sites and services. That the ideas and conversations occurring on Twitter, Facebook, FriendFeed and the like are a new layer on top of the existing Web. As Nova puts it:

The stream is our collective mind, what the Web is thinking and doing right now… a world of even shorter attention spans, online viral sensations, instant fame, sudden trends, and intense volatility. It is also a world of extremely short-term conversations and thinking.

His concluding question is, of course, how users are supposed to cope with the stream. And that’s where I’d like to step in. I’m all for the idea of a dynamic stream. But it’s time the rest of my online tools caught up.

The camel’s back broke for me last week as I was going through my RSS feeds. Keeping up with individual items has been a thorn in my side for months now. I can never manage to check them daily and inevitably end up reading only the first few dozen, then deleting the rest. So I was already cranky when I came across an item touting the latest social profile aggregator (I honestly can’t remember the name now). I almost threw my laptop out the window. I have no desire to 1) aggregate everything into one place or 2) visit a Web site to do this. That’s when the light bulb came on: I no longer want to visit Web sites. I want pertinent and relevant information delivered to me on a desktop app and on my Facebook feed. I just don’t have the time or inclination to click around anymore.

I’m not the only one in this mood. Webgiftr, a reminder/recommendation service for gift giving, recently announced that it is shutting down its Web service and migrating all user data to Facebook.  The company clearly saw dwindling site visits combined with increased Facebook activity and did the math. One of our Innovate!Europe finalists, Mixin, is integrating event information into the Facebook feed, making it easier to determine where your friends will be this weekend. This shows foresight on their part and I hope other services begin to follow suit.

I agree wholeheartedly that the stream is a smart – and potentially lucrative – concept on which to place your business bets. The trick now will be two-fold: integrating it into the necessary, high-traffic sites and applications and homing in on the content streams that will matter most to consumers. FriendFeed hits closest to the mark currently; it’s key problems are an unpopular interface, difficulty integrating real-world friends, and too much noise. But if it can face down those challenges, it seems to me a relatively seamless way to insert the stream into everyday consumers’ lives.

In short, I love the idea of The Stream. It’s time to think about content, and our relationship to it, differently. The age of the frequently updated Web site is over. Thinking about content, in all its forms, as an ever-shifting overlay to our time online should be our key focus in the months ahead.

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Guidewire On… Travel

Market Sector: Online Travel Sites

Primary Players: TripAdvisor, Expedia, Orbitz, Travelocity

Startups in our Sights: Mobissimo, TripJane, Citiport, TouristR, TravelMuse, Joobili, Liligo, Bluewalks

Latest Entrant: Ruba

Market Analysis: Crowded. Kludgy. Disparate services scattered across myriad sites. Online travel is one of the messiest sectors in the Web information services market today. There are many solid reasons for this – huge number of carriers and destinations, federal regulations to navigate, and differing travel philosophies across cultures, to name a few – but we should be farther along in the process than we are currently. Travelers must navigate at least three types of sites just to book the basic logistics. When you throw in destination highlights and items for the itinerary, it’s enough to make the most seasoned traveler run for a travel agent and tour book.   That’s not to say that we don’t see plenty of opportunity for the site that gets it right, but at this point we don’t see a complete package anywhere.

Analysis of Newest Entrant: Ruba.com is an easy-to-use, visually engaging destination source, offering mini-tour-guides in a variety of themes. Relying primarily on user-generated content, Ruba makes it super-easy to throw together your own trip highlights and share with others. It’s key advantage is integration with Facebook Connect, allowing users to post trip guides to their profile and, more importantly, source their Facebook friends for travel advice. We like that Ruba’s VP of Engineering comes from Google Chrome and that company revenue plans include partnering with sites like Orbitz and Expedia, rather than battling them. Making their mark in this crowded space, however, is going to require some super-savvy marketing and positioning tactics.

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Silicon Ivy and Main Street: Both Need a Thriving Ecosystem

Last week, my friend Ami Kassar posted a Facebook note coining a phenonomon he called the “Silicon Ivy Bubble.”

He wrote:

In the Silicon Ivy bubble, there is a perception about entrepreneurship. In Silicon Ivy, an entrepreneur tends to look like this:

1. You need a unique proprietary idea that could grow into a billion dollar company;

2. You must raise rounds of capital – b, c, angel, bridge. There is an entire ecosystem built around supporting this bubble.

3. You must follow these steps.

Ami’s conclusion, though, is that these Silicon Ivy startups are far outpaced by businesses that “start on Main Street” where there is “typically no ’secret sauce’ at the core of the business.”

Main Street businesses are traditional companies where an entrepreneur’s recognition of the need to provide for family and a need in the community coincide.  They are businesses funded by savings or maybe, if the entrepreneur is both lucky and good, a bank loan.

Ami sees plenty of Main Street businesses at his ideablob site, where entrepreneurs post business ideas and receive business advice in return.  The site is the kind of ecosystem that Ami laments is missing from the Main Street business arena, a vibrant ecosystem of support akin to that which supports those Silicon Ivy businesses.

As I thought about Ami’s post, my first inclination was as you might expect: the dynamics and metrics of a venture-fundable business are vastly different from those of the sort of lifestyle businesses that pop up on on Main Streets everywhere. Silicon Valley – or Silicon Ivy – is home to a high-stakes ecosystem exactly because the stakes are so big. It takes a lot of heavy lifting to build a $100M company, then grow it some more.

It’s different on Main Street.  A sole proprietor, a banker, maybe a real estate agent.  Set up shop. Hang out the shingle. Get to work. Bring home the bacon, fry it up the pan.  Feed the family. Pay the mortgage.

As if there is something wrong with that.

Yes, venture-backed businesses require a certain scale and ambition. They are bigger businesses, potentially, than Main Street businesses.  But not necessarily better businesses.  Main Street businesses, or what some folks describe (often with derision) as “lifestyle businesses,”  are good businesses. Some are even great businesses.  They simply don’t scale the way a venture capitalist requires in order to make an investment.

Main Street businesses, writes Ami, “need a place to feel the energy that exists in Silicon Valley coffee shops. They need access to financing for their businesses. They need mentors and cliques like the entrepreneurs in Silicon Valley. They need hip, cool resources that keep them inspired.”

I’d argue that they also need our respect.  These businesses deserve a vibrant ecosystem of support because they are, in fact, the life blood of the global economy.  They create jobs and drive productivity.  They are arguably the lever in economic recovery.

And, oddly enough, many – and I might argue, most — of Silicon Valley startups are Main Street-scale businesses masquerading as venture-investable enterprises simply because they are based on that spit of land between San Francisco and San Jose.  These are business that won’t find success with the venture community, but wouldn’t dare to identify themselves as Main Street businesses.

Maybe in all of this discussion, though, is the realization that a large part of Silicon Valley is Main Street. . . and a block or two of Main Street in most every global business center is, in fact, Silicon Valley.

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The Vortex: Partying like it’s 1995

The problem with neglecting to post The Vortex on a weekly basis is that it easily spins out of control. I’m staring at a raft of links I’ve saved up, wondering which ones will flag me as Out of Date, the ultimate sin in the technosphere. If you see something past its sell-by date below, just pretend you’re in a time machine.

News from the Social Media Vortex

-The social network we all forgot, MySpace, lost its founding CEO Chris DeWolfe this week. The rumored replacement is – surprise! – a former Facebook exec. Owen Van Natta, who hasn’t been confirmed officially, will hopefully figure out how to unseat his former employer as the top global social network. Also on his list – lose the wallpaper.

-In other news from the 20th century, Yahoo is shutting down GeoCities, in a move that likely had many commenting, “But how will my cat blog now?”

-In a Wall Street Journal piece, Mark Penn discovers that there are now almost as many bloggers in the US as there are lawyers. Bloggers of course quibbled with his math but the point is clear: we must defeat them! Quick, someone start a blog comparing the merits of frivolous lawsuits versus writing opinion pieces in your mom’s basement.

Apps on the Radar

-In place of an app I’m liking, I’m issuing a plea for an app I can’t seem to find. Anyone know of a translation app for the iPhone that *doesn’t* need a data connection to work? The ability to translate umpteen languages into English doesn’t do much good if you’re abroad with no data plan or Wifi.

Ephemera

-In the category of Horrifically Inappropriate Technology, we nominate ‘Baby Shaker,’ the new (approved!) iPhone app. So to confirm: cursing in iPhone apps – hell no; assault and battery of infants – welcome to the App Store!

-And in the category of I’m Thinking He’s an Atheist, we nominate John Soden III of Thomas Weisel Partners in San Francisco. This little gem is a bit old but you’ve got to love a guy who sends an office-wide email on Good Friday saying, “Unless you’re an orthodox something, please get into the office… Join Wells Fargo and become a teller if you want to take bank holidays.”

Tweet of the Week

-My Tweet of the Week section was thrown a curveball this week with the launch of Tweetingtoohard, a site that honors self-important tweets. Of course the flip side is that Twits will now be jockeying for position on the site, leading us even further down the Me Me MEEE abyss that is Twitter.

-In lieu of highlighting the self-important then, I’ll just settle for the funny. Which is apparently hard to find, as my nomination goes to Jason Kottke on April 1st: “Why is the Internet taking so long to tell me what to think about latest episode of Lost? It’s been over for 32 minutes!”

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Facebook Jumps the Shark

The hullaballoo over the Facebook redesign has reached Threat Level Red; in its latest issue, Entertainment Weekly likens it to New Coke and Betamax. Ouch. When a mainstream entertainment magazine is taking jabs at your user interface, you can be sure of two things: 1) nothing you do escapes notice and 2) you screwed up.

The official poll on Facebook has now reached 1.2 million thumbs down. The comments generally fall into three main categories. There’s the “If I wanted to be on Twitter, I’d sign up for Twitter” contingent, the “Where the hell did everything go?” camp, and those that think, “It’s too much information I don’t need and not enough that I do.”  But perhaps it’s summed up best by  Tom Henderson of ExtremeLabs, who simply said, “No soul.”

Whatever your individual nits, the consensus is that Facebook is turning into something the majority is not entirely happy with. And in the democratized world of the Internet these days, the majority expects to be heard.  The question is whether, and how, Facebook will respond. They’ve made mistakes before and backtracked somewhat (see Beacon). But they’ve also faced a loud outcry before and ignored it (see News Feed). Perhaps the more appropriate question is this: if they ignore us, will users retaliate and leave? Or are we too deeply entrenched in the site to walk away?

Robert Scoble is of the opinion that Facebook should turn a deaf ear to its hapless users, who wouldn’t know a good business model if it bit them in the rump. I’m paraphrasing a bit, so will let Robert sum it up for you:

Zuckerberg is not listening to you because you don’t get how Facebook is going to make billions.

I’d wager every last cent to my name that 99.9% of my friends on Facebook don’t care one whit about Facebook’s business model. They’re consumers – they use a service because it benefits them in some way. Do you use Crest because you like its business strategy? Do you watch NBC because it has great ad sales?  Are you on Twitter because you like its business model? (Impossible – they don’t have one. Cue rimshot.) The answer to these questions is of course no. Brand loyalty is established because consumers develop an affinity for the user interface: I like the way Crest tastes, I like NBC’s programming, etc. While there are cases in which business strategy comes into play in buying decisions, those are generally from a negative angle, i.e, I don’t like Wal-Mart’s business strategy, so I don’t shop there.

If users leave Facebook, it will be for one reason only: they’re no longer enjoying the user experience. “Here’s how we’ll look in five years” has zero interest to mainstream consumers. So my advice to Mark Zuckerberg – because I know you’re not hearing enough – is to ignore Robert Scoble. And if Valleywag tipsters are to be believed, ignore your own advice. When over one million of your users are complaining, they may be on to something. Companies who listen to their customers are rewarded handsomely in the long run. Companies who don’t, lose them.

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The Vortex: Less is More

Were I to tag this week, it would look something like this: SXSW, Facebook redesign, Foursquare, Christopher Walken, not Christopher Walken, Rackspace, Rob Cordry. Allow me to explain…

News from the Social Media Vortex

SXSW occurred and a good time was had by all, especially Foursquare which seemed to win the “Twitter of 2009″ buzz award during the week. What’s Foursquare? It’s the new version of Dodgeball. Not familiar with Dodgeball? It’s a handy mobile stalking tool.

–The Facebook redesign occurred and is not receiving the warmest of receptions. In a polling application created on the site, 954,000 users so far give it a thumbs down, with 58,000 approving. Will the masses cry loud enough to be heard? I’m working on a longer blog post about this, so check The Guidewire later.

–Robert Scoble disappointed me by neglecting to mobilize his army, at least for the moment. Instead, he’s launching a new content community with partner Rackspace, called Building 43. I’m a little fuzzy about what the new site is exactly, as his explanation involved Creative Commons, cloud computing, interactive videos, and something about boats in a tide.

–My initial excitement over Christopher Walken on Twitter was quickly dashed. It’s apparently an “experiment” – and an old one at that – by Clusterflock.org. Dear Clusterflock: 1) Don’t toy with my complex Walken-related emotions and 2) Change your name. Immediately.

Apps on the Radar

–My good buddy Josh pointed me to Contxts.com, a why-didn’t-they-think-of-this-sooner technology. SMS business cards. Brilliant. Think of the trees, people, and sign up for this hugely simple service.

Tweet of the Week

–My new favorite Tweeter is Rob Corddry, who curses heavily and never fails to amuse.But his rant to his two-year old couldn’t match the sheer terror inspired by Jason Calacanis: “Just had lunch with the former head of the CIA. fascinating discussion about religion, nukes, the middle east, oil and electric cars.”

Where to start: How did faux-celebrity Calacanis wangle lunch with the former head of the CIA? Did he bring a hit list with him?  Can we get more details on the “nukes” part of this discussion? Will any of us ever sleep peacefully again? I need answers.

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Apply to Launch at DEMOfall 09!

Though DEMO 09 wrapped a mere two weeks ago, we’re already making preparations for DEMOfall 09, to be held September 21-23 in San Diego. The call for applications is now open, so if you’re working on a game-changing, innovative technology, apply to launch today. For more info on the benefits of launching at DEMO, click here. Final application deadline is June 30, 2009, so get in the queue early!

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