I wanted to dash off a quick note and point everyone to an interesting conversation that happened here on The Guidewire. I’ve written about Songkick a couple of times recently, giving the service praise for its focus on semantic-based recommendation for consumers. In my most recent post, I specifically raved about its new capability of recommending concerts to users based on their music preferences. My friend Shellee, very much a tech outsider and a live music fanatic, gave Songkick a spin and wasn’t as happy with the results. She said so in the post’s comments and, after a request from me, the company responded to her in kind.
I say this not to needle Songkick, who posted an excellent, well-reasoned reply to Shellee, but to again stress the importance of the mass consumer, a theme we return to repeatedly on this blog. Rave reviews from The 250 are great in the short run, but end-user stress-tests are the only reviews that truly matter in the end. It’s a good lesson and ego-check as we tech insiders continue to debate our role in product analysis.